FAQs

Please email us if you do not find an answer to your question.

My package arrived damaged. What should I do?

We're sorry that your package arrived damaged. Please, send us an email within 48 hours of receiving the broken item.

Can I personalize the widget?

Yes! We will do small images such as hearts, stars, baseballs, etc. We do not personalize the widgets with any names, logos, etc.

My package says delivered but I did not receive anything.

Typically, in this situation, the package has been marked delivered but not actually delivered, yet. Give it another day or two and it should show up. If possible, make sure to check with neighbors. I am not responsible for delivery delays once package/item is dropped off at the post office. I’m also not responsible for lost packages/porch pirates once package shows it has been delivered.

How much weight will the Tot Hopper hold?

We have tested the tot hopper with over 200lbs with no signs of stress. We have put a limit of 100lbs of force. Use caution as the wagon will tip at a certain limit.